Customer (Lack Of) Service

About a month ago, we ordered a stroller from this store and were excited to have finally made a decision after much deliberation. In the past year, we have shopped at this store a number of times and usually came away with something or other we needed for the babies. The customer service was never wonderful, but the store offered what we needed. Case in point, the stroller. Now, many other stores offered the same stroller but at $100 more. So, we went ahead and ordered it and happily waited for it to be shipped. We waited...then we waited some more...then we waited even more.

When I had had enough of waiting, I decided to contact the store, but not without arming myself with some information. I (belatedly) checked their standing on Canada's Better Business Bureau's site, then called to say that I was giving them 24 hours to contact me with an explanation as to the delay in shipment lest I contact the BBB to file a complaint.

Within four hours, I received an email with the following statement:

"Unfortunately this item is not in stock
and it is on back order. We have refunded your card for the full amount
that was charged. We apologize for inconvenience and delay."

Um...when I ordered it, the website stated that there was ONE in stock which is why I ORDERED it. Had it said, "None in stock", I would not have ordered it. Furthermore, why not contact me IN PERSON to apologize for the oversight and tell me that my card would not be charged until the store received and shipped the stroller? Then again, I suppose this is why this particular store has an "F" Rating with the BBB.

I really wish they would have known who they were dealing with before they sent that email. Now I have to start writing letters and making phone calls. The fact that my free time is now being compromised to do so makes me even more livid.